Warranty Work Policy

In the event of a malfunction in operation of your Polar King walk-in cooler and/or freezer, the following steps must be taken in this order.

Review the preliminary check list.

1. Check power source (Are lights working, etc?).



2. Is there heat on the bottom of evaporator coil in the walk-in? If so, the unit may be in a defrost cycle. Wait approximately 30 minutes. Unit should return to proper operation after cycle is complete.



3. Is the thermometer working properly?

After this check list has been reviewed and operation has not been restored, the following steps must be taken:

1. Contact the licensed commercial refrigeration company of your choice or call Polar King for a recommendation.



2. If the unit is a cooler, wet ice should be packed around food to maintain proper temperature.



3. If the unit is a freezer; dry ice should be used to maintain proper temperature.



4. After problem has been identified, have the service company call Polar King for authorization and a work order number, if problem occurs during normal business hours (8 A.M. - 5 P.M. EST).



5. If problem occurs outside of these hours, have the service company correct problem and call Polar King the following day to obtain a work order number.



6. All replaced parts and the repair bill must be sent to Polar King International, Inc. (4424 New Haven Avenue, Fort Wayne, IN 46803) freight collect.

The procedure stated in this "Warranty Work Policy" must be followed. Failure to follow this procedure may make you responsible for all expenses incurred, since any service call not requiring warrantable item will not be paid for by Polar King International, Inc.

NO WARRANTY CLAIM WILL BE PAID WITHOUT A WORK ORDER NUMBER ON THE INVOICE AND THE REPLACED PARTS RETURNED TO POLAR KING INTERNATIONAL, INC.

TO OBTAIN WARRANTY SERVICE AUTHORIZATION PLEASE CALL:
Local Sales & Service: 260-428-2530
Toll Free Service: 800-223-2017

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